Orders will be dispatched within 15-20 working days post completing the payments, keeping in consideration the crafting of the product, since every piece is customised according to the client's order. Shipping charges will be payable by the customer. You can stay in touch with us, over email, during the whole process.
Return & Exchange Policy
Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and returned to us within a time period of one week. We will investigate the damage from our end , repair the product and courier it back to the designated address.
The cost of couriering the product shall be borne by the customer. We will only bear the expenses of the transaction after the repair of the merchandise.
Wood, a natural material : Slight variations in terms of veins and colour are bound to appear in each item as no two wooden logs are exactly the same. Little variations on the same will not be subjected to rejection.
Brass, due to its innate property is prone to oxidising and scratches with time that only increases the character of the product. These marks on the surface will not be considered as ’defects’ or ‘rejects’